Terms of Service

These terms govern your use of the Driving Instructors Plymouth platform (the “Platform”) at drivinginstructorsplymouth.com, operated by Reaction App Limited (“DIP”, “we”, “us”). By using the Platform you agree to these terms.

1. Definitions

• Instructor — an independent, DVSA-approved driving instructor (ADI) who offers tuition through the Platform.
• Learner — a user who books lessons with an Instructor through the Platform.
• Lesson — a driving lesson arranged between a Learner and an Instructor.
• Prepaid Hours / Credit — lesson time a Learner has paid an Instructor for in advance (see section 7).

2. What DIP is — and isn’t

DIP is a marketplace and booking platform. We connect Learners with independent Instructors and provide tools to schedule, message and pay for lessons.

We are not a driving school and we do not provide tuition. Each Instructor is an independent business, solely responsible for the lessons they deliver, their conduct, their vehicle, their insurance, and their compliance with DVSA requirements and the law. The contract for tuition is between the Learner and the Instructor, not with DIP.

3. Accounts and eligibility

You must give accurate information, keep your login secure, and be old enough to hold the relevant account (learners must be at least 17). You’re responsible for activity under your account. We offer two-factor authentication and recommend enabling it.

4. Instructor terms

If you register as an Instructor, you confirm that you hold a current DVSA ADI badge and the necessary insurance and licences, and you agree that:

• We may verify your ADI status before your profile goes live.
• You set your own prices, availability and cancellation notice period.
• You are responsible for your own tax, National Insurance and regulatory obligations as an independent business.
• You are the merchant of record for payments from your Learners (see section 6).
• Your use of the Platform is subject to the subscription fee shown when you set up your instructor account, separate from the lesson fees you charge Learners.

5. Learner terms

If you register as a Learner, you agree to book lessons in good faith, pay for lessons as agreed with your Instructor, attend or cancel within your Instructor’s notice period, and behave lawfully and respectfully (see our Acceptable Use Policy).

6. Payments

Payments are processed by Stripe. Lesson payments are made directly to your Instructor’s connected Stripe account — DIP does not hold or control Learner funds, and the Instructor is the merchant of record for those payments. DIP charges Instructors a subscription fee for use of the Platform and does not charge Learners a fee for using the Platform.

7. Prepaid Hours / lesson credit

Where enabled, a Learner may pay an Instructor in advance for a block of lesson hours (“Prepaid Hours”). Prepaid Hours:

• are a credit toward future lessons with that specific Instructor, are not money held by DIP, and are not transferable to another Instructor or generally cashable out;
• are paid directly to the Instructor via Stripe;
• may be refunded on a pro-rata basis for unused hours, subject to the Instructor’s approval, these terms, and your statutory rights;
• are intended to be refunded to you for any unused balance if your Instructor stops using the Platform or closes their account.

8. Cancellations and refunds

Each Instructor sets a cancellation notice period. Cancelling within that period may be treated as a late cancellation. Refunds on cancelled, paid lessons are approved by the Instructor; where a lesson was paid by Prepaid Hours, those hours are returned on approval. Nothing in these terms removes the statutory rights you have as a consumer, including under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

9. Acceptable use

Your use of the Platform is subject to our Acceptable Use Policy.

10. Disclaimers and liability

The Platform is provided “as is”. We do not guarantee any particular Instructor, lesson outcome, exam result, or availability. We are not responsible for the tuition itself, the conduct of Instructors or Learners, or the safety of lessons — those are matters between Learner and Instructor.

Nothing in these terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence, or for fraud). Subject to that, our total liability to you is limited to the total fees you have paid us in the 12 months before the claim arose, and we are not liable for indirect or consequential loss.

11. Disputes between users

Disputes about a lesson are primarily between the Learner and the Instructor. We may, but are not obliged to, help resolve issues.

12. Closing your account

You may close your account at any time. When you do, we anonymise your personal data and retain financial records as set out in our Privacy Policy.

13. Termination, governing law and changes

We may suspend or terminate accounts that breach these terms. These terms are governed by the law of England and Wales, and disputes are subject to the courts of England and Wales. We may update these terms; continued use after a change means you accept the updated terms.

14. Contact

hello@drivinginstructorsplymouth.com.